In the course of a subscriber/user using the website www.questreal.com (“Website”) and the Mobile Application (“App”) for availing the services and facilities stated hereunder, Quest Real Advisors (“Company”) may become privy to the personal information of the subscriber/user, including information that is confidential in nature (hereinafter the “Website” and the “App” shall jointly be referred to as the “Platform”).
By visiting the Platform and / or using the Services, you agree to bind yourself by the terms and conditions of this Policy. In the event you are non-agreeable to be bound by the terms and conditions enumerated in this Policy, we request you to refrain from any kind of access/usage to this Platform.
The Company undertakes to follow reasonable measures to protect the confidentiality of the personal information of the subscriber/user and its broadcast through the internet. The Company shall not be held liable for disclosure of the confidential information of the subscriber/user in the event the same is in accordance with this Policy or in terms of the agreements, if any, with the subscriber/user. To preserve the confidentiality of the information of the subscriber/user (as provided to the Company), the Company maintains the privacy principles as more particularly mentioned herein.
The Company collects and collates several types of information of the subscriber/user, which is primarily used to serve better and maintain authenticity of services by identifying the subscriber/user. Details of such information (collectively referred to as the “Information”) are as follows:
1.1. PERSONAL INFORMATION
Personal Information includes series information collected, which can be used to uniquely identify or contact the subscriber/user. Personal information for the purposes of this Policy shall include, but not be limited to:
1.2. Non-Personal Information
The Company may also collect information other than personal information from subscriber(s)/user(s) through the Platform when the subscriber/user visits and / or uses the Platform and such information shall be stored in the server logs. The Non-Personal information would not assist the Company to identify a subscriber/user personally.
Through an automated procedure, the Company shall receive and collect certain anonymous information in standard usage logs through the Company’s Web server, including computer-identification information obtained from “cookies,” sent to browser of the subscriber/user from the following:
In any event, the subscriber/user can terminate their account at any time. However, the information may remain stored in archive on our servers even after the termination/deletion of the account.
The Company may email you or post various surveys on the company’s Website and / or App. The surveys may request for your demographic information (age, gender, and familiarity with the Company’s Website and / or App, your interests, content, products and services) and feedback on services.
1.4. Customer Service Communications Information
The Company may collect personal, non-personal and/or any other information when the subscriber/user posts or submits comment/s, question/s, complaint/s or suggestion/s regarding the services provided the Company.
1.5. Other Information
The Company also collects information regarding your usage of the company Website and / or App and services (“Other Information”). Other Information includes, but is not limited to pattern of use of the company Website and / or App by the subscriber/user, pages visited, posts/comments made on any page of the company Platform etc.
2. Mode of Collection of Information
2.1. When you use the Platform i.e. the Website and / or App, we collect and store your Information, which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet the needs of the subscriber/user and to customize the Platform thereby making the subscriber/user experience safer and easier. It is pertinent to note that while doing so, the company collects personal information from you, which is considered necessary for achieving the above purpose.
2.2. The Company can collect non-personal Information of the subscriber/user, while they are browsing the company Website and/or App. When collecting personal information from the subscriber/user, the company shall indicate which fields are required to be filled in and those, which are optional. The Company may automatically track certain information about a subscriber/user based upon their behaviour on the Company’s Platform. The Company uses this information to do internal research on their users’ demographics, interests, and behaviour to better understand, protect and serve the users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on the company’s Website and / or App or not), your computer browser information, and your IP address.
2.4. In the event you choose to use the services of the Company provided on the Platform, the Company may collect information about your behaviour pertaining to the usage of services.
2.5. In the event you transact with us, we may collect some additional information, such as billing address, a credit / debit card number and a credit / debit card expiration date, account number and/ or other payment instrument details and tracking information from cheques or money orders.
2.6. In the event you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we shall collect that information provide by you to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as are permitted by law.
2.7. In the event you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website/App, we may collect such information into a file specific to you.
2.8. We do use your contact information to send you offers based on your previous orders and interests.
3. Use of Information
3.1. The Company undertakes not to disclose (includes selling, sharing and renting) Information collected by the Company at any time to any third party without the consent of the subscriber/user except in accordance with this Policy. However, the Company also reserves the right to disclose information in good faith, if required by law or any authority;
3.2. The Company uses personal information to provide the services herein. To the extent the Company uses your personal information to market to you, we will provide you the ability to opt-out of such use/s. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
3.3. In our efforts to continuously improve the product and service offerings, the company collects and analyses the demographic and profile data about its users’ activity on Company Platform.
3.4. We identify and use your IP address to help diagnose problems with our server, and to administer the Platform. Your IP address is also used to help identify you and to gather broad demographic information.
3.5. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like pin code, age, or income level). We use this data to tailor your experience on the company Platform, providing you with content that we think you might be interested in and to display content according to your preferences.
3.6. Information collected can be used by the Company within the Company or by its affiliates/ contractors/ agents for analysis and determination of statistics, demand and supply, pattern of usage etc.
3.7. We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.
4. Cookies and Tracking Technology
4.1. A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that particular browser. Cookies are useful for enabling the browser to remember information specific to a given subscriber/user. We place both permanent and temporary cookies in your computer’s hard drive. The cookies do not contain any of your personally identifiable information.
5. Links to other websites
5.1. The Company’s Website and / or App may carry links to other websites. Your use and activity relating to such other websites are at your own risk and the Company takes no responsibility regarding Information dissipated by you at such websites.
6. Data Security
6.1. The Company’s Website and / or App have stringent security measures in place to protect the loss, misuse, and alteration of the information under company’s control. Whenever you change or access your account information, we offer you the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access for your safety.
6.2. Your Information will primarily be stored in electronic form however; certain data can also be stored in physical form. We may store, collect, process and use your data in countries other than Republic of India but under compliance with applicable laws.
6.3. We may enter into agreements with third parties (in or outside of India) to store or process your information or data. These third parties may have their own security standards to safeguard your information or data and we will on commercial reasonable basis, assure that such third parties adopt reasonable security standards to safeguard your information / data.
7. Obligations of visitors/customers/users/subscribers
7.1. To help the Company protect Information, the visitors / customers / users / subscribers are required to maintain the privy of Information, ensure strength of password by using a combination of alphabets, numerical and special character and keep changing the password on regular basis. The visitors/customers/users/subscribers are also prohibited from communicating information provided by the Company to a third party unless required by law or in compliance with agreements entered between visitors/customers/users/subscribers and the Company.
8. Disclaimer as to Loss
8.1. While the Company assures that they shall endeavour to safeguard the Personal Information collected by them; considering the open nature of Internet, such Information may be accessed by unauthorised entities/ software/ codes (“Hackers”). The Company assumes no liability whatsoever with respect to access of information by Hackers.
9. Sale, merger of the Company
9.1. Information collected by the Company is considered to be trade secret of the Company. As the owner of such trade secret, the Company has right to disclose or sell the Information as an asset of the Company during any sale or merger.
10. Your Consent
11. Changes to this Policy
Quest Real Advisors
Email: email@example.com (Company’s email address)